Orders & Shipping

ORDERS

How much does my product cost?

All our clothes are priced on our website below each product on its catalogue page. Depending on the destination you might have to pay shipping costs. If you are located outside the European Union, you might incur in import duties and taxes.

How can I order on your website?

You can check our collection. After choosing your model, just click checkout on your shopping cart and you’re all set. In up to 1-3 working days + shipping time your product will reach you at your doorstep.

Can I make changes/cancel my order?

Once your order is being processed, you can no longer make changes or add/cancel any products to it (we start processing orders usually 24 hours after order is placed). However, please contact our Customer Care services at contact@jar-project.com  to see if it is possible to accommodate your changes.

Can I place an order on my phone?

Yes, you can. Our website is mobile friendly - simply open our website on your mobile browser and place an order just like you would on your computer. If you are using a discount code, please note that when using a mobile browser, the discount code window appears on top of the checkout (just click “show order summary” and the discount window appears).

My order is ready. What happens next?

Once your order is registered it will go through a quality control process to check for production flaws and then packaged. After this, you will receive an email notifying you with your shipping details and tracking number.

 

SHIPPING

When will my order be shipped?

We do our best to process your order in the same day (if it is a week day), but please allow up to 3 business days for shipping confirmation.

How does shipping work in Europe and how long does it take?

We offer free shipping to all orders from Portugal above 60€. Regarding European orders we offer an 8€ flat rate, except to the following countries: Norway, Switzerland, Ukraine and countries outside of EEC.

Shipping can take between 2-4 business days to reach you according to the destination. We may also change the rates upon special occasions.

Does JAR Project ship worldwide?

Yes, we ship worldwide, which usually takes between 3-7 business days. Note that international shipments do not include import duties or customs fees. International orders (outside the EU) are final sale and cannot be returned or exchanged.

Do I have to pay duties or taxes?

Shipping to countries outside the European Union may result in extra import duties and taxes. These additional customs clearance charges must be paid by you, as we hold no control nor responsibility for these charges. Please also note that some international orders that are subject to these customs clearance procedures may result in delays beyond the original delivery estimates. Policies vary from country to country, so we would recommend you contact your local office for information or clearance procedures

Delivery anomalies?

Even though we work closely with our delivery partner to avoid anomalies, please note that your shipping might suffer delays or anomalies. Please ensure you provide us the correct and complete address where you stay most of your time, to avoid delivery issues. Even so, if there is something wrong with your delivery please contact us at contact@jar-project.com.

To which countries do you deliver?

We ship worldwide.

Do you offer free delivery?

We offer free delivery in Portugal above 60€ and in Europe above 100€. We might also have special offers from time to time.


How do I track my order?

Once your products are ready and shipped, you can track your shipment status through a tracking code sent to you via email. You can check your order’s progress online through your JAR Project account or through our delivery partner’s website.

Can I change my shipping address while my order is on its way?

Once your order is on its way it is not possible to change the address, however, we can try to reschedule a new delivery attempt to the correct address, which may incur in extra charges for you. Please contact us at contact@jar-project.com for further help.

What shipping options do you offer?

We offer express shipping in all orders after the products are ready.